Gain audience insights to improve your marketing.
Learning the finer details about your audience takes time and effort.
But with Customer Questions, you can quickly and easily ask your ticket-buyers anything you want to know, right before they checkout. Gather ages, gender, social media handles, phone numbers, locations. Whatever you need.
- Collect essential attendee data fast at checkout
- Level up your event marketing with insights
- Spend less time on data, focus more on your events
Get to know your event attendees better and make your event marketing even stronger.
Gather essential information at checkout
Collect customer details — like age, gender, and phone numbers — during checkout. Save time with our pre-written questions, or write your own.
Build a stronger connection with your followers
Strengthen relationships with your customers. Offer birthday perks and exclusive deals, and stay in tune with your customers’ preferences to improve your marketing.
Help your customers checkout faster
Use our pre-written questions and we’ll save your customers’ answers to their Fatsoma profile. So they can checkout even faster next time.
"I use it to improve my marketing. By collecting info like their phone numbers and age brackets I can better understand my customers. It also makes it very easy to send any updates about each event directly to their phones. One of the best features on Fatsoma!”
“By collecting info on which country our customers are moving from I can better understand our demographics, and tailor the events, production and marketing to suit!”
“With Customer Questions, everything we need to know is collected at the checkout - including the dog names! With this information we can customise entry gifts for each customer ensuring a personalised experience.”
Over 8.9 million Customer Questions answered to date.
Used by 30% of event organisers in September ‘23.
3 simple steps to understand your event attendees.
Create or select an event
Find the event from your dashboard and select “Edit Event”. Scroll down to “Customer Questions” and then add a question.
Add your questions
Use our pre-written questions or create your own. Tick boxes, multiple choice, dates — everything’s catered for.
Start collecting information
Click “Save” and you’re now collecting data during checkout. You can then choose to Export Customer Information from your event dashboard.
Your questions, answered.
How can I make sure my customers answer my questions?
Can I change my questions after I’ve created them?
What sort of information can I collect?
How can I download my customers’ answers?
We’re more than just a ticketing system. We’re a way to build a stronger, more successful events business.
Fatsoma gives you the tools to build a loyal customer base that you can re-engage whenever you need. Boosting your revenues, freeing up your time, and making your marketing go further.
Grow your brand and your events business with confidence with Fatsoma.
